Refund policy

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it. New items must be unused, with tags and original packaging. Resale and secondhand items must match the condition described in the listing at the time of purchase — normal, previously-disclosed signs of wear won't affect your refund. You'll also need your receipt or proof of purchase.

To start a return, contact us at sales@sandypawsmarket.com. Returns are sent to: Sandy Paws Market, ATTN: Returns, 651 S Mount Juliet Rd., PMB 154, Mount Juliet, TN 37122.

Return shipping is on us. Once your return is accepted, we'll email you a prepaid return shipping label along with instructions on where to send your package. Items sent back without first requesting a return won't be accepted.

You can always reach us with return questions at sales@sandypawsmarket.com.

Order cancellations

You can cancel an order at no charge within 1 hour of placing it, as long as it hasn't already entered fulfillment. Email sales@sandypawsmarket.com right away with your order number. Once the 1-hour window has passed, or your order has shipped — whichever comes first — it can no longer be cancelled, and this return policy applies instead.

Damages and issues

Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or not what you ordered, so we can evaluate and make it right at no cost to you.

Exceptions / non-returnable items

Items marked Final Sale or Clearance at checkout, gift cards, and personalized or made-to-order items can't be returned — unless the item arrives damaged, defective, or significantly different from its description.

Exchanges

The fastest way to get what you want is to return the item you have, and once that return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period

If merchandise ships into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without justification. Your item must be in the same condition you received it, with tags and original packaging, and you'll need your receipt or proof of purchase.

Refunds

We'll notify you once we've received and inspected your return, and let you know if it's approved. If approved, you can choose a refund to your original payment method or Sandy Paws Market store credit. Store credit is issued immediately; refunds to your original payment method are issued within 10 business days, though it can take additional time for your bank or card issuer to post it. If more than 15 business days have passed since your return was approved, contact us at sales@sandypawsmarket.com.